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Which? Compare > Finance > Broadband > Reviews

Review by Richard Sumner, submitted 13/05/06.

How long have you used this internet service?	More than 3 months
Which other internet services have you used?	Compuserve, Freeserve/Wanadoo, Pipex
How easy is it to install the service?	3 / 5
How good and easy to reach is the customer support?	1 / 5
How good value for money is the service?	5 / 5
How often is the service out of order?	5 / 5
Is it possible to play Internet games (with respect to speed and ping)?	3 / 5
Does the actual connection speed correspond to the specifications?	No
What is positive?	Connection Speed - Unlimited Downloads have 8meg service and normally have actual connection of 5meg.
What is negative?	Everything Else
Summary	It took nearly 3 months to get the service up and running and they mainly blamed BT! However when it was finally up and running everything has been fine, I have had the 8meg service for nearly a year and only had 1 day down. The main benefit is the unlimited downloading (Wanadoo with their unlimitted said I was over using the service and threatened to cut me off!). However everything else including their billing (sorry still prefer a posted bill rather than an email which comes periodically) - sometimes they don't take their money for 2 months then take the 3 months all at once! customer service is non existent the only phone lines they well man are the sales which are done from an Indian Call Centre!
Overall rating	3 / 5

Review by Peter, submitted 06/05/06.

How long have you used this internet service?	Less than 1 month
Which other internet services have you used?	Bt Yahoo Broadband
How easy is it to install the service?	1 / 5
How good and easy to reach is the customer support?	1 / 5
How good value for money is the service?	1 / 5
How often is the service out of order?	1 / 5
Is it possible to play Internet games (with respect to speed and ping)?	1 / 5
Does the actual connection speed correspond to the specifications?	No
What is positive?	Nothing whatsoever - a total waste of money and time
What is negative?	Customer service diabolical Customer support even worse Telephone helpline worse than useless
Summary	I left BT after many years of happy surfing to what was supposed to be an all singing all dancing 8 meg broadband and telephone superactive package which would save me about £40 per month on my existing deal. It never happened. Bulldog took over my phone line but could not connect me to the internet period! I spent 26 days with NO CONNECTION AT ALL, was treated with total contempt and had all my emails and telephone calls ignored. I wouldn't recommend Bulldog to anyone at all. In fact for BULLDOG read BULL***T
Overall rating	1 / 5

Review by MB, submitted 26/04/06.

How long have you used this internet service?	More than 3 months
Which other internet services have you used?	AOL
How easy is it to install the service?	1 / 5
How good and easy to reach is the customer support?	1 / 5
How good value for money is the service?	3 / 5
How often is the service out of order?	5 / 5
Is it possible to play Internet games (with respect to speed and ping)?	4 / 5
Does the actual connection speed correspond to the specifications?	No
What is positive?	The option of "Pay as you go" Broadband.
What is negative?	Whole team, customer services, Field sales res. Thi is worst company I have come across so far regarding Customer Services. If by chance you got any problem and try to solve by contacting Customer Services, you will just have to go in circles - it would not be solved at all.
Summary	Thi is worst company I have come across so far regarding Customer Services. If by chance you got any problem and try to solve by contacting Customer Services, you will just have to go in circles - it would not be solved at all. It took me almost 1 year, but prblems are increasing instead of reducing...
Overall rating	1 / 5