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Review by Andrei S, submitted 05/01/08.

How long have you used this internet service?	More than 3 months
Which other internet services have you used?	BT
How easy is it to install the service?	1 / 5
How good and easy to reach is the customer support?	1 / 5
How good value for money is the service?	1 / 5
How often is the service out of order?	1 / 5
Is it possible to play Internet games (with respect to speed and ping)?	1 / 5
Does the actual connection speed correspond to the specifications?	No
What is positive?	Sorry, but nothing positive about Orange Broadband Orange have employed very EXELENT DODGE CUSTOMER SERVICES PERSONAL
What is negative?	I have Mobile contract for 18 month and for extra £5 8Mb and Livebox. Every 1-1,5 month I have PPP Server down issue. Every time “excellent” Orange Customer Services unable to reconnect me for 2-3 weeks. They waste My time on phone calls.
Summary	My contract has not finished, and I have another 6 month but I really fed up with services and will leave early. People, avoid the Orange Broadband
Overall rating	1 / 5

Review by Andrew Millard, submitted 14/06/07.

How long have you used this internet service?	More than 3 months
Which other internet services have you used?	BT
How easy is it to install the service?	1 / 5
How good and easy to reach is the customer support?	1 / 5
How good value for money is the service?	1 / 5
How often is the service out of order?	2 / 5
Is it possible to play Internet games (with respect to speed and ping)?	1 / 5
Does the actual connection speed correspond to the specifications?	Yes
What is positive?	Orange are tops for bad bad customer service! I have never been treated so poorly and ineptly!
What is negative?	Well no service for in excess of a month. The worst customer service I have experienced! I have now managed to leave - but that was tough given the customer service!
Summary	v.poor
Overall rating	1 / 5